Eligibility for Returns/Exchanges

• Returns or exchanges are only accepted in cases of:
• Manufacturing defects.
• Wrong product delivered.
• Quality issues not matching agreed specifications.
• Returns are not accepted for:
• Products damaged due to misuse, mishandling, or improper storage.
• Normal wear and tear.
• Custom or personalized products (unless defective).

Return/Exchange Procedure

• The Customer must notify the Manufacturer in writing within 7 days of receiving the goods, along with proof (photos/videos) of the defect or issue.
• All returns/exchanges must be approved in advance by the Manufacturer before goods are shipped back.
• Unauthorized returns will not be accepted.

Condition of Returned Goods

• Returned items must be unused, unworn, and in original packaging.
• Products found to be used or tampered with will not qualify for return/exchange.

Replacement/Refund

• Approved defective products will either be replaced free of charge or refunded (at the Manufacturer’s discretion).
• Refunds, if applicable, will only cover the product cost; shipping charges are non-refundable unless the return is due to Manufacturer’s fault.

Shipping Responsibility

• For approved returns/exchanges, the Customer is responsible for return shipping costs, unless the Manufacturer is at fault.
• In cases where the Manufacturer is responsible (e.g., wrong item, defect), return shipping costs may be reimbursed.